Need more information from our Technical Support staff? Please contact us by telephone, fax or e-mail.

• Filter Hotline: 800-882-0890
• 1-618-445-6011 (from outside US/Canada)
• Send us a fax at: 1-618-445-5292
• E-mail us using our convenient online form (English only)

The business hours for Technical Support staff are as follows:

• Monday - Friday
  8am - 8pm (Eastern time) 
• Saturday - Sunday
  8am--6pm (Eastern time)

Holiday schedule and hours for Technical Support staff:

• May 31
  Memorial Day
  Closed
• July 4
  Independence Day
  Closed
• September 6
  Labor Day
  Closed
• November 25
  Thanksgiving
  Closed
• December 24
  Christmas Eve
  7:00 am - 2:00 pm
• December 25
  Christmas Day
  Closed
• December 31
  New Year's Eve
  7:00 am - 2:00 pm
• January 1
  New Year's Day
  Closed